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steveohm33's avatar
steveohm33
Helpful | Level 5
18 days ago

The sync icons don't show up in Finder (macOS Sequoia 15.7.1).

Dropbox Desktop
Mac Studio Ultra M1
Sequoia 15.7.1
237.4.5655

Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no longer shows up.  Huge problem for those of us sharing a zillion gigabyte dropbox and constantly syncing and unsyncing.
There have been lots of reports on dropbox support page and no apparent solutions.
'Advanced Reinstall' has been suggested, but those who have tried that it did not fix it, and that would be a full day operation to re-sync my 2gb of locally synced files for something unlikely to fix it.
Unlike with some others with this issue, my icons neither show up in finder OR within the dialog box of an app (like when opening a file from within an app

desktop
Mac
sync

13 Replies

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  • steveohm33's avatar
    steveohm33
    Helpful | Level 5
    2 days ago

    Minor update - still having this problem a month later and after updating to 15.7.3.
    I believe I answered all the questions and included screenshots in my posts above.

  • bbuttii's avatar
    bbuttii
    New member | Level 2
    2 days ago

    Hi Megan​,

    I'm writing to inform you that the additionals info are the same as Steve's. Files up to Sync correctly, the file provider is enabled for the desktop finder correctly and no sync icons are appearing exactly as in the image of Steve.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 days ago

    Hey steveohm33 & bbuttii!

    I just sent both of you an email in order for us to investigate further. Reply back to me, and we'll take it from there.

    Cheers!

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