There's a red indicator on the Dropbox icon in the system tray, what is this?

Daphne I control click because that is the only way to get anything to open. Left clicking does NOTHING. That's an old, old problem that I quit caring about because I could get to everything I need with a control left click

I see, thanks for clarifying that cindy t.3.

Since you mentioned reaching out to our Support team for this, can you let me know the ticket number (eg. #1234567)?

Also, which version of the app do you have installed at the moment?

Daphne 

support id 11077996 

Dropbox v101.4.434 

It's probably an old version, but at one point several years ago Dropbox made a bunch of changes (to turn it into an app) that made it completely non-functional for what I needed on my system. It was weeks of trying to figure out a solution, with the end result being going back and tricking my computers into loading an old version that wasn't an app. I don't have time to go through hat again. 

Daphne And, as usual, support has been useless thus far.

Since you're already in contact with the team, it would be best to continue there cindy t.3 as they can look into this with you alongside some device specific info.

It looks like it would be a notification icon, however we would only be able to tell that from the window that should open when clicking the Dropbox icon (not the one you see when Ctrl+clicking).

Since you're not able to access this menu, I would suggest reinstalling the desktop app as it could be an underlying issue with you current installation due to the steps that you took previously when installing.

Also, just as a side note, you can disable the new Dropbox app interface and continue to just use it through the File Explorer with the steps listed here.

Thanks!

I had to click on the Dropbox icon in the tray, go to the Notifications tab, and even though the messages were marked as read I clicked on the More icon on the right side (3 dots) of each notification and dismissed each notification. That finally solved the problem for me to get rid of the red 1 to disappear from the Dropbox icon.

Hey mh1106, thanks for letting us know what did the trick for you - awesome work with the troubleshooting!

If you have any other questions or thoughts for us in the future, don't hesitate to give us another nudge. 

In the meantime, I hope you have a lovely day ahead!

Dang, I thought that might take care of it, but no. The red dot is still there.

Hey, I'm having the same issue here. Upgraded to the new app (now running 104.4.175) and my system tray icon has the red square with no number on it (https://imgur.com/3k0hzX4 ), and the tray icon does not respond at all to single right-click or single left-click. If I double-click it opens the app. 

I'm having the same issue as cindy t.3, system tray icon has a red dot on the lower left side with no number in the dot. The only way I can open the App is ctrl-left mouse click, double click just opens the local Dropbox folder. I have reinstalled twice now, once with the advanced reinstall instructions from https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall. I could open a ticket, but it would be the same as the one already open by cindy t.3. I'll just keep limping along for now with the ctrl-left mouse click workaround. One good note is that all the files/folders are syncing. I'm running v104.4.175 on Windows 10. My account is Dropbox Business Standard with 5 TB of storage.