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NacNac's avatar
NacNac
Helpful | Level 5
3 years ago
Solved

Unable to autofill login with the Passwords app on Android

In the Android settings I am unable to set Dropbox is one of my password providers so while I'm inside of another application I'm unable to autofill that section from the keyboard menu. Also I'm havi...
Dropbox Passwords
Mobile
Setting up the apps
  • Megan's avatar
    Megan
    3 years ago

    Hi NacNac, I believe that what you mentioned might do the trick, but let's see. 

     

    Could you temporarily try to disable Google Password, and check how Dropbox Passwords will behave on Chrome after this? 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi NacNac, it might sound trivial, but have you tried re-starting the device, and also uninstalling, then re-installing the app?

NacNac's avatar
NacNac
Helpful | Level 5
3 years ago
I uninstalled restarted phone and reinstalled the app thank you I think this resolved my hanging up issue but autofill is still unresolved in Chrome web browser. Am I supposed to be prompted to select something do I maybe need to turn something off the Google password side to stop interfering?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi NacNac, I believe that what you mentioned might do the trick, but let's see. 

     

    Could you temporarily try to disable Google Password, and check how Dropbox Passwords will behave on Chrome after this? 

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