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Sam112's avatar
Sam112
Explorer | Level 3
3 years ago

Unable to install dropbox

I was encountering problems with my dropbox. When starting my pc I got a notification stating that I had an invalid installer on my device. After de-installing dropbox I wanted to download the progra...
desktop
Error Messages
Install
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Sam112, sorry to hear about that! 

 

Often, the antivirus (not only your firewall) or security software on your computer will block Dropbox from completing the install or startup process. To see if this is the issue, follow these steps:

 

Temporarily disable any antivirus or security programs on your computer. Reinstall the Dropbox application using our offline installer.


If you still get the same result let me know. Thanks!

  • Sam112's avatar
    Sam112
    Explorer | Level 3
    3 years ago

    Hey Megan

     

    Unfortunately still the same problem. The loading screen pops up and after one second I receive a pop-up saying the installer wont start.

     

    The screenshot shows the pop-up saying: "Installation failed. Installer won't start." (in Dutch)

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Sam112, is this a company-managed device, or is this a personal machine?

       

      Are you installing the app with admin privileges?

      • Sam112's avatar
        Sam112
        Explorer | Level 3
        3 years ago

        It's a personal PC i use to connect to a dropbox for work.

         

        I've tried starting the installer as an admin and still the same result.

         

        Could there be a corrupted file in my PC that I need te delete that is preventing the installer from opening? Just thinking out loud here...

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