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Unable to manually move Dropbox folder to users/[user]/cloud storage
Hi,
We have two identical MacBook Pro systems and need to keep them synced. In order to do this properly, we need the Dropbox folder to be located in the same location on both systems.
One system has installed the File Provider version of Dropbox, which moves the Dropbox folder to users/[user]/library/cloud storage. The other system says we're ineligible for the File Provider Update and has the Dropbox folder in users/[user]/.
A dropbox support rep told me to manually move the Dropbox folder on the non file-provider system to user/[user]library/cloud storage. This appears not to be possible - the Dropbox app refuses to create a folder in that location ("Can't create a Dropbox folder in teh requested location").
How do we make sure both systems have Dropbox folders located in the same location? Without this, all the other shortcuts and aliases we use, which connect to Dropbox locations and which sync via iCloud etc., become broken, our sync systems fail and we can't keep working with both systems.
Many thanks for your help, and (sorry to say it), what a shambles Dropbox support seems to be.
Jules
I just wanted to share that we found the solution to this issue. It took a month, and should perhaps be more widely available. Basically, Dropbox will not permit a File Provider upgrade, if the number of files being synced exceeds 300,000. The solution for us was to unsync a bunch of content to get below that limit, then apply the upgrade (which appeared automatically), then resync the full data set. Aside from a few minor teething issues, things seem to be working, and this has finally enabled us to sync our systems bu having Dropbox located in the same location.
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- Mark
Super User II
That was a possible answer to it.... Dropbox isnt updating systems where people have them Dropbox on an external drive.
Ahh, all clear - no, Dropbox is on the internal drive, default location.
- Hannah
Dropbox Community Moderator
Hey Trailerman, I can see you have an update on your ticket from the agent working on your case, so make sure to check it out!
Hi Hannah - thanks for the note.
I have implemented his suggested fix (enabling 'Updates for Dropbox for macOS on File Provider' in our Admin account), but for some reason, despite setting our team in the Admin settings to allow File Provider updates, the system in question still refuses to show eligibility for File Provider.
Really frustrating as it seemed like there might finally be a solution.
- Walter
Hey Trailerman - sorry to hear you're still having issues with this.
I'd suggest replying to your ticket directly with our team as they'll be better equipped to help further in this case.
Let us know if you have anything else to add in the meantime.
I just wanted to share that we found the solution to this issue. It took a month, and should perhaps be more widely available. Basically, Dropbox will not permit a File Provider upgrade, if the number of files being synced exceeds 300,000. The solution for us was to unsync a bunch of content to get below that limit, then apply the upgrade (which appeared automatically), then resync the full data set. Aside from a few minor teething issues, things seem to be working, and this has finally enabled us to sync our systems bu having Dropbox located in the same location.
