Unable to manually move Dropbox folder to users/[user]/cloud storage

Thanks for the additional details there Trailerman - much appreciated.

Would it be OK if we sent you an email to have a further look internally at this point? 

Hi Walter - absolutely, would love any help you're able to offer to finally get a solution to this issue.  I do have ticket #23064167 currently open on this, but I'm making no progress atm.

Thanks again for your help.

Thanks for the ticket ID Trailerman - I was able to locate it and passed your comments on to the agent who's handling your case.

They'll be getting back to you soon, but please let us know if you have anything else to add. 

Thanks Walter.  I'm just hoping somebody can either make our non-elgible system eligible for File Provider (how hard can it be?), or provide clear instructions on how we can move the Dropbox folder on the ineligible system to the same folder as the File Provider system uses.   Two simple questions that we've comprehensively failed to get proper guidance on.

Hi Walter - I am still getting no joy from your support team.   How do I get advice on how to make my Mac system eligible for the File Provider upgrade, if that's the only way to resolve this situation?  Why would one of two systems with almost identical hardware and runnign the same OS version not be eligible.

Really need some help with this, and much as your support department might like me to just give up, File Provider has literally broken oour ability to keep systems in sync, and we need a solution.

Thanks for your help.

I have two Macbook Pros running identical OS versions, same Dropbox account, and almost identical hardware.

One has automatically updated to File Provider version of Dropbox.  The other system tells me I am ineligible for the update.  There is no explanation and the notes provided at the 'Learn More' link are disconcertingly vague.

Please can somebody explain why this is happening?  I need to update both systems to File Provider (or downgrade one to non File-Provider), in order that both Dropbox folders can be stored in the same location and the systems kept in sync.

Thanks for your help.

Are both running same version of Dropbox? 

www.dropbox.com/downloading

Thanks for your response and help.

Apart from the fact that one is running File-Provider version and one isn't, yes both runnign latest DB version.  Non file provider system has had Dropbox uninstalled reinstalled with latest version multiple times.  Also have unlinked/relinked account - always comes up as non-eligible

Dropbox isnt on an external drive is it? https://help.dropbox.com/installs/dropbox-for-macos-support

Hi Mark - File Provider version doesn't allow Dropbox to be on external disk.  So no - Dropbox on File Provider system is in the default location (users/[user]/library/Cloud Storage).  Dropbox on non file-provider system is also in default location - user/[user name]/Dropbox.

All I'm trying to establish here, is why I cant upgrade the non file-provider system to the File provider version.  Just want an answer to that specific question if possible.

Thanks