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Trailerman's avatar
Trailerman
Helpful | Level 7
2 years ago
Solved

Unable to manually move Dropbox folder to users/[user]/cloud storage

Hi,   We have two identical MacBook Pro systems and need to keep them synced.  In order to do this properly, we need the Dropbox folder to be located in the same location on both systems.   O...
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  • Trailerman's avatar
    Trailerman
    2 years ago

    I just wanted to share that we found the solution to this issue.  It took a month, and should perhaps be more widely available.  Basically, Dropbox will not permit a File Provider upgrade, if the number of files being synced exceeds 300,000.  The solution for us was to unsync a bunch  of content to get below that limit, then apply the upgrade (which appeared automatically), then resync the full data set.   Aside from a few minor teething issues, things seem to be working, and this has finally enabled us to sync our systems bu having Dropbox located in the same location.

Trailerman's avatar
Trailerman
Helpful | Level 7
2 years ago

Thanks Walter.  I'm just hoping somebody can either make our non-elgible system eligible for File Provider (how hard can it be?), or provide clear instructions on how we can move the Dropbox folder on the ineligible system to the same folder as the File Provider system uses.   Two simple questions that we've comprehensively failed to get proper guidance on.

Trailerman's avatar
Trailerman
Helpful | Level 7
2 years ago

Hi Walter - I am still getting no joy from your support team.   How do I get advice on how to make my Mac system eligible for the File Provider upgrade, if that's the only way to resolve this situation?  Why would one of two systems with almost identical hardware and runnign the same OS version not be eligible.

 

Really need some help with this, and much as your support department might like me to just give up, File Provider has literally broken oour ability to keep systems in sync, and we need a solution.

 

Thanks for your help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Trailerman, I can see you have an update on your ticket from the agent working on your case, so make sure to check it out!

  • Trailerman's avatar
    Trailerman
    Helpful | Level 7
    2 years ago

    Hi Hannah - thanks for the note. 

     

    I have implemented his suggested fix (enabling 'Updates for Dropbox for macOS on File Provider' in our Admin account), but for some reason, despite setting our team in the Admin settings to allow File Provider updates, the system in question still refuses to show eligibility for File Provider.   

     

    Really frustrating as it seemed like there might finally be a solution.

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