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Primehen's avatar
Primehen
New member | Level 1
2 months ago

Unable to start Dropbox after installing Mcafee

Today I installed a new antivirus: Mcafee.
Since I installed this antivirus I can no longer access Dropbox.
This is the error report:

bn.BUILD_KEY: Dropbox bn.VERSION: 215.4.7202 bn.constants.WINDOWS_SHELL_EXT_VERSION: 77 bn.is_frozen: True machine_id: 7f74241f-6140-4320-8c4e-a323eeaa2e64 pid: 33312 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\luiso\\AppData\\Local\\Dropbox\\instance3' real_path='C:\\Users\\luiso\\AppData\\Local\\Dropbox\\instance3' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\215.4.7202\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\215.4.7202\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\luiso\AppData\Local\Temp TEMP: C:\Users\luiso\AppData\Local\Temp tempdir: 'C:\\Users\\luiso\\AppData\\Local\\Temp' real_path='C:\\Users\\luiso\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 5755, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 173, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 981, in result File "desktop/dropbox/sync_root/manager.py", line 319, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 235, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 395, in _register FileNotFoundError: [WinError -2147024894] Impossibile trovare il file specificato

Can you help me solve the problem?
Thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Primehen, thanks for bringing this to our attention.

    Could you try temporarily quitting the antivirus software to see if you're able to run the Dropbox desktop application?

    This will help me to assist further!

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