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RamseyM's avatar
RamseyM
Explorer | Level 4
2 years ago
Solved

Unable to update to MacOS on File Provider using macos 14.3.1

Hello,

 

Whenever I get the message "Dropbox strongly recommends updating to MacOS on File Provider" I go through the motions of doing the update and immediately after reinstalling Dropbox get the same message again. This has happened many times now.

 

the one at the bottom showed first, the one at the top immediate afterwards

 

This is a new MacBook, which had been updated from a Time Machine backup from a laptop with an Intel chip.

I wiped the flash drive and did a clean install, hoping this would sort the issue. It didn't.

 

Any ideas, anyone?

desktop
Install
Mac

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  • Teddy73's avatar
    Teddy73
    Collaborator | Level 9
    2 years ago

    Hi Megan,

     

    I just turned on full disk access, prior to this, it was not switched on.

     

    Accessibility is also switched on.

     

    Please advise me of the next steps I should take.

     

    Teddy

     

  • Teddy73's avatar
    Teddy73
    Collaborator | Level 9
    2 years ago

    Hi Megan,

     

    I have not opted into the beta and I do not wish to, I place a high level of importance on having a stable version of Dropbox.

     

    Surely, I shouldn't have to opt into a beta. Do you have any other suggestions?

     

    Teddy

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can I send you an email in order for us to have a closer look into this Teddy73? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you the email Teddy73, I'll be happy to continue there.

     

    Cheers! 

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