Unlinked Dropbox folder after restoring mac OS from Time Machine.

Hey mrmrtno, welcome to our Community!

Let's jump right into this. Would you mind checking into your app's preferences, and specifically under your Account tab to check if your account is linked there?

Provided that's the case, then what do you see when visiting the Sync tab? Where is your Dropbox folder located?

It'd also be most helpful if you could share with me the app's current syncing status too.

Keep me posted, and we'll take it from there!

Thanks a lot Megan

account is linked correctly (at first after restoring though, I accidentally linked with my other, dormant account; then I unlinked and deleted that dropbox folder, then relinked with my main account and as mentioned had to unlink my mac since it did not recognise it after restoring and I am only allowed 3 devices)

SYNC TAB

shows as follows

and allows me to change location of the folder, currently this:

/Users/M/Dropbox

And that seems to be where the synced, but "hollow" (zero kb) version is.

The real, full, old, but un-synced dropbox seems to be treated like a volume, can't find location in finder, so I can't point dropbox there and I read that I need to (or Dropbox does) create a new sub-folder wherever I point to, so I can't do that because I can't reach the level above the folder…

SYNC STATUS

says files are up to date – this refers to the new, hollow one and even the last file that was officially synced properly is zero kb when I go there (> show in finder). I just discovered though, that opening it seems to download that file and then I can see it (not zero kb anymore).

But I can't do that for all 7000 files, right…

Hope that helps and we're getting closer…

Thanks again

M

Thanks for the info mrmrtno!

Got it! Initially I thought that the new Dropbox folder was empty. However, it sounds like you can indeed see your content inside your Dropbox folder, but they are zero kb, right? Feel free to correct me if I'm wrong. 

Also, based on what you described your content might have synced locally as online-only. If you try to follow these steps, in order to change it to available offline, does that work? 

Hey mrmrtno, I hope it's okay for me to jump in as well.

You're quite right, that's how the process is going to be.

Just to make sure that the new Dropbox folder works correctly, though, do you see all the Dropbox options when you control/right-click on a file?

If so, instead of making all your files available offline one by one, you can also switch the Dropbox folder itself to available offline.

Thanks Hannah

what's confusing me is that the SYNC options are exactly the opposite:

Here "Available offline" is tagged and not "Online-only".

What about

– toggling that to "Online-only" 

(should not change anything because that's how it actually seems to be)

– then toggling back to "Available offline"

shouldn't that make it download all files completely?

Am I missing sth here?

Thanks again

Hi mrmrtno, this setting is only for new files added to the Dropbox account itself on the site, and not for files that are already there.

If you want to make changes to the Dropbox folder, you'd need to right click the folder itself and choose the appropriate option to mark it as available offline or online-only.

Thanks Jay

the problem is:

When I right-click on any file or the Dropbox folder it does only show the regular macOS options, none of the special Dropbox actions is available.

Does that mean that sth is still wrong with the installation?

Is there another way to make all files offline again?

THanks

M

Would you mind sending over a few screenshots of the options you have when right clicking on a folder/file inside your Dropbox folder mrmrtno?