Forum Discussion

TitoritoTito's avatar
TitoritoTito
Explorer | Level 3
3 years ago

When I try to open my files within the Dropbox folder, Explorer crashes. I'm on Windows.

Hi there, First I introduce myself, I am Roberto from Spain, it is a pleasure to be here with you. I have never had any problem with the desktop version of Dropbox, but recently it is impossible t...
desktop
windows
TitoritoTito's avatar
TitoritoTito
Explorer | Level 3
3 years ago

Hello, thank you very much for your answers.

I have done the advanced re-installation and everything remains the same, no difference.

Regarding the read-only attribute, I have removed it, and also in all subfolders and files, and everything remains the same. That is so by default, since by installing dropbox in a different directory, the same "Dropbox" parent directory that is generated has the same read-only attribute.

I'm a bit desperate, what could have happened to the computer for this to happen suddenly?... also in safe mode it works fine...

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update again, TitoritoTito.

 

Can you also try to install the Dropbox app with admin privileges this time, to see if that works?

  • TitoritoTito's avatar
    TitoritoTito
    Explorer | Level 3
    3 years ago

    Hello again!

    I am already an administrator on my PC and whenever I install dropbox or other programs I install it as an administrator by default. Anyway I uninstalled dropbox again and did an express install using the "Run as administrator" command from the dropboxinstaller right menu, and all is still the same when opening the dropbox directory.

     

    Thank you for your help.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey TitoritoTito! Sorry to jump in. 

     

    Can you also try the steps mentioned here to fix hardlinks/permissions? 

     

    If this doesn't seem to help, we can log a ticket for you instead at this email address.

  • TitoritoTito's avatar
    TitoritoTito
    Explorer | Level 3
    3 years ago

    Hi Nancy, you are more than welcome.

     

    I have tried both fix options and still have the same problem. It is not possible to open a file from Windows Explorer, it is always thinking with a little circle as a pointer. I can open them from the latest file changes by clicking on the Dropbox tray icon and I can even browse the photos using Xnview which is my default image viewer.

    Thank you very much for the help, I think we have tried almost everything, right? he he

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for giving that a go, TitoritoTito!

     

    I've gone ahead and logged a ticket for you. Please reply back to me, when you have some free time.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!