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Mtrump's avatar
Mtrump
New member | Level 2
7 days ago

Why am I getting a 'Couldn't start Dropbox' permission error on Windows 11?

Application Affected Dropbox Desktop Device Lenovo AIO Operating System/Browser (if using the web) Windows 11 v25H2 Dropbox App Version (if using the app) Newest (won't open) Que...
desktop
Dropbox Basic
Error Messages
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 days ago

Hi there, Mtrump, thanks for bringing this to our attention.

Do you possibly have any security programs like an antivirus, VPN, firewall, etc. that might be interfering here?

If so, please disable them temporarily and reinstall the app to see if it helps.

If not, try reinstalling the app from this link instead and let me know what happens.

Thanks!

  • Mtrump's avatar
    Mtrump
    New member | Level 2
    7 days ago

    Unfortunately, we use CrowdStrike and I am not able to disable.  The administration may have made changes to it's protection (?) but it's weird that I can access the page and had no problems before.  Thank you for the reply!  Any other ideas?  I tried the installer you linked also.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 days ago

      Hey Mtrump! Sorry for jumping in. 

      Since this could be an issue related to your antivirus/firewall program indeed, can you try to contact your admin and see if they can temporarily disable it on your device? 

      After that, you’ll need to restart your computer (if you're not on the free Basic plan with more than 3 devices currently linked to your Dropbox account, we’d also suggest that you reinstall the Dropbox app on your device, like Hannah mentioned above).

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 hours ago

      Hey Mtrump!

      Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

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