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Karen E.'s avatar
Karen E.
Helpful | Level 5
2 years ago

Windows app - did they remove most of the context menu?

Until very recently, the context menu in File Explorer included things like "Copy Dropbox Link", "View on Dropbox.com", and a couple more. Now those are all gone, and instead there is just one, which I think is new: "Send with Dropbox Transfer".  I tried using it instead of my tried-and-true method of just copying the link, but although the resulting link is shorter, it's just more bother - more steps involved, and it expires in a week (which the old link doesn't). I don't need to "create a transfer" - I just want a read-only link to a file. The only way to get the simple link now is to open dropbox.com in a browser and navigate to the relevant folder (and since "View on Dropbox.com" is also gone from the context menu, I have to do that manually), and hover over the file to reveal a "Copy link" button. Did this change to the app's context menu items happen to other users, or just me? I'm on Windows 11, if that matters.

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Karen E., thanks for bringing this to our attention.

     

    You should be able to see more options in the context menu.

     

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link, and then reboot the machine?

     

    Keep me updated with any progress!

    • Karen E.'s avatar
      Karen E.
      Helpful | Level 5

      I did as instructed, but the behavior is unchanged. To the right is a screenshot of the context menu.

       

      However, I have a new piece of info I was overlooking: The screenshot to the right is in Directory Opus - I always use that rather than File Explorer. Normally it gives me everything File Explorer does (plus a ton of other wonderful features), but I just opened the original File Explorer and discovered that they are different in this regard.

       

      In File Explorer, I first see this shortened menu, and the Dropbox submenu has the new Transfer thing plus all the old ones:

      If I click on "Show more options", I get a menu that looks exactly like what I used to see in Directory Opus before the recent change:

      Notice that the new "Send with Dropbox Transfer" is not on this expanded menu. So there are three different sets of Dropbox menu items, depending on whether I view it in Directory Opus, in File Explorer with Dropbox submenu, or in File Explorer with "Show more options".

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Since we don't support third party file explorers, and you're seeing the expected behavior in File Explorer (which can vary depending on the options you choose to display in Windows 11), there isn't much I can suggest apart from contacting the developers of the app.