Forum Discussion

harsve's avatar
harsve
Explorer | Level 3
4 years ago
Solved

Windows app for s-mode not working

The windows app for s-mode does not work anymore. It freeze during the log in process. An app upgrade gone wrong?
desktop
Error Messages
windows
  • Hannah's avatar
    Hannah
    4 years ago

    Sorry to jump in here, harsve!

     

    Do you perhaps have some kind of security app, like an antivirus, VPN, firewall, etc. installed, that could be blocking the app from working correctly?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey ryguyone and NDawson, I've moved your posts under this thread, since they're about the same issue.

 

Can you also check if you have any security apps, like the ones I mention in my reply above, that might be affecting the Dropbox for S Mode app?

NDawson's avatar
NDawson
Helpful | Level 5
4 years ago

Yep, specifically turning microsoft defender firewall off and on again solved.

Thanks

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!