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Forum Discussion
Windows app stuck "updating dropbox account"
Noticed yesterday. Same issue on Windows 10 and 7 machines with same account app stuck "updating dropbox account" Unable to sign into app Re-install not cured it deleting cache not cured it.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorWhen you say not working, are you unable to download the installer or run it sfmitch ?
Or maybe you're running it and you still get an error upon the installation process? If it's the latter, please send us a screenshot of the exact error you're getting or the last screen you can get to, so that we can have a visual too.
Yes, I was able to download the installer. Run the installer. Dropbox appears to install ok.
The little icon appears in taskbar but looks greyed out. When I click on the dropbox taskbar icon, it says it is 'updating dropbox account'. When I go to settings, it shows we are not logged in but no ability to sign in.
It's a business account
I thought I uploaded them already. I'll try again...
- Walter
Thanks for the screenshots sfmitch
Could you try an advanced reinstall and let us know if the issue persists?
Just make sure to remove the device from your Security page as well during that process.
I'll give that a go.
nothing shows up on Security Page - this is a business account, do I need to look elsewhere?
That might have worked. I will check back with user tomorrow to make sure but things look promising.
