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Windows Explorer gets slow when trying to access Dropbox a local folder in my hard drive.
I use dropbox business for my work and found that when I try to access my dropbox folder or files syned in my pc hdd, it gets significantly slow within certain period of time.
I synced dropbox file as offline so all my files saved in local hdd and when I access dropbox files through pc app, it is very slow to move and access among files and folders.
I tried to reset the dropbox app and even my pc hundred times but it lasts only few days and gets back to slowness.
Hi
I figured out finally what was the cause of this slowness of my dropbox.
I traced up on startup application on my pc and found that youtube through web browser I used to play for music caused the video acceleration workload to my poor video card and it ended up slowness of display on dropbox.
I closed web browser with youtube and the speed of accessing dropbox went up.
So conclusively its more likely my graphics card problem.
You can close the case.
Thank you
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- Megan
Dropbox Community Moderator
Hi again @Doug R.1!
Would it be possible for you to create a new user profile of the device, and check if the behavior is reproducible there?
- It’s possible but the problem with that is the amount to of data that would have to replicate. And in the end, let’s say it works. What would be the answer at at that point? Alternatively. Let’s say it doesn’t work, then what steps would we take?
It might be better to make some assumption and troubleshoot based on that. - Walter
Hey @Doug R.1. - instead of creating a new OS profile to test it out, could you alternatively open Windows in Safe Mode and let us know how it goes?
When it comes to your concern, note that if you are not able to reproduce the behavior on the newly created OS profile, it would mean that the issue lies within your original OS profile and it could be due to some sort of mis-configuration, setting, permissions or policy etc.
- Good morning. I reboot in safe mode and have no problems or delays navigating the Dropbox folder. Of course that is no different than simply exiting the Dropbox application either. As I reported on my earliest post, all I have to do is exit the Dropbox desktop app and then navigating the local Dropbox folder performs perfectly.
Any other suggestions to narrow this down? - Jay
Hi @Doug R.1, thanks for the info. I'd recommend contacting the support team for them to investigate this in more detail.
Hi,
I have the same symptoms that you describes but your solution doesn't work for me.
I noticed the problem happened few weeks ago, when I updated my windows from Windows 8 to Windows 10 pro. My DB version is 207.4.5821
Anyone knows the solution ?
- Hannah
Hey matdelahaye, sorry to see that you're also having this issue.
Can you let us know what steps you've tried so far?
Also, how many files do you currently have in your Dropbox folder?
Right-click on it, to check the properties for that info.
Hi,
I have recently got the same problem, with very slow access to the files to catalogues in my dropbox using Windows Explorer. With Total Commander file browsing is fast like before, and Adobe Lightroom can access files fast as before. So it must be a problem either with Dropbox or Windows Explorer. I tried to reinstall Dropbox with but the install stopped with a message that verification of the downloaded file did fail. That happened also with antivirus disabeled. Os is Windows 11 Version 23H2 for x64-baserte systemer (KB5044380). The PC is a Legion 5 Pro 16ACH6H has Nvidia RX 3070 graphics and 32 Gb RAM. I have Nvidia drivers version 565.90 , but will try and see if an older driver do a difference.
I hope there will be a solution to this problem.
Hi,
I think the problem is solved on my PC. I have done these steps:
1. Rebuilt the indexes.
2. In the command prompt window, as admin, type SFC /scannow and press Enter . The System File Checker (SFC) utility checks the integrity of Windows system files and repairs them if required. After the process is complete, reboot the computer.
This process found several errors and fixed them.
3. Installed the latest driver for the Graphics card which is in my case is Nvidia RTX 3070 Laptop GPU. The driver Version is 566.03
I did some other Things that I did not take note of. Which of the steps that fixed the problem I am not shure of, but I think it is 1 or 2.
Great solution
