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juncheng's avatar
juncheng
New member | Level 2
2 years ago

Windows Server 2019: LTS App Still Shows Unsupported OS Message

I'm using Dropbox on Windows Server 2019, and recently it stopped working, saying, "Support for Windows 7, 8, and 8.1 has ended." They provided a link to download a "Long-Term Support" app, but after installing it, I’m still getting the same message, and it won’t launch.

Has anyone else experienced this? It's frustrating, especially since I already installed the recommended LTS app. Any advice or workarounds?

desktop
Error Messages
windows

21 Replies

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  • MLMOcean's avatar
    MLMOcean
    New member | Level 1
    2 years ago

    We are having the same issue on Server 2022 which is not Windows 7, 8, or 8.1, so why is this happening. This will be very bad for our org and needs to be fixed ASAP since we heavily rely on this to sync files to sales reps out in the field from our Art department. 

  • Manlio Domo's avatar
    Manlio Domo
    New member | Level 1
    2 years ago

    Stesso problema da ieri anche io. Windows Server 2019, la LTS si aggiorna alla 213 che si stoppa subito. Spero possiate risolvere al piu presto.

  • krsvsk's avatar
    krsvsk
    New member | Level 1
    2 years ago

    Точно такая же проблема. Свежая windows server 2022 – и такой облом с dropbox. как лечить? Support ответьте и сделайте что-то в конце концов!

    Как такое может быть??

  • juncheng's avatar
    juncheng
    New member | Level 2
    2 years ago

    Hi Jay

    It seems that many other users who are using Windows Server are also experiencing this issue. I believe it might be a software bug. Could you please provide an update on the status of this issue?

  • krsvsk's avatar
    krsvsk
    New member | Level 1
    2 years ago

    Как можно узнать что проблема исправлена? Когда будет обновление? Работа же не ждет!

  • MLMOcean's avatar
    MLMOcean
    New member | Level 1
    2 years ago

    Hi Jay

    Any updates for Server 2022 customers? We need this working ASAP!!!!

  • cme2's avatar
    cme2
    Helpful | Level 6
    2 years ago

    Hi Jay

    Any updates related to the Windows desktop application issue with the LTS or latest release? 

    We have built workflows using your software and this block (and lack of Windows Server support) is pushing us to move away from Dropbox.

    Thank you!

  • lycra's avatar
    lycra
    Collaborator | Level 9
    2 years ago

    For me it helped (so far) to opt out form early releases. 
    are you using early releases ?

     

  • mgeerts's avatar
    mgeerts
    Explorer | Level 4
    2 years ago

    hello, how do you opt out from early releases ? thank you.

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