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msheppard's avatar
msheppard
New member | Level 2
3 years ago
Solved

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

monak100's avatar
monak100
New member | Level 2
3 years ago

me too.  Resubscribed to Dropbox, downloaded app (v 175.4.5569) and using on Chrome. stuck on indexing 18,529 files.  View synch issues not showing anything.  Not allowing me to sign out nor change back from 'make available offline' to 'make available online only' of a big folder of photos.  Incredibly indredibly frustrating.  Have tried logging out, restart, clean my mac, pausing & restarting indexing.... any other ideas? Please! 

 

OK - gone through the steps again.  stopped synch and back ups. Turned off documents available online only.  signed out. Then when signed back in, seems to be working and indexing.

jasonlekberg's avatar
jasonlekberg
Explorer | Level 4
3 years ago

I finally got through this with support.  They sent me personalized steps that required fully uninstalling and deleting the old program from my mac.  It won't let me post them here for some reason.

  • acej's avatar
    acej
    Collaborator | Level 9
    3 years ago

    Hello, why can't you post the instructions?

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