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msheppard's avatar
msheppard
New member | Level 2
3 years ago
Solved

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
3 years ago
Hi all,
 
Sam from Community here ✋🏽
 
Just to let you know that we've brought this to our team's attention, and we are aware of this issue: If a Dropbox user using File Provider upgrades to macOS 14.0, they might experience a one-time file resync, which could take several hours, at the very least. If it takes long enough, it might appear as if you are "stuck syncing."
 
So far, the indications are that this only affects users who were on File Provider at some point while on macOS 12.5 to macOS 13.2 and have now updated to macOS 14.0. Unfortunately, this isn't something within Dropbox's control to fix, but we'll update you once we have news.
 
What can you do for now?
 
  • If you find yourself stuck syncing for more than 4 hours (and don't have over 300K files), please consider restarting your computer.
  • If you're still experiencing the issue a couple of hours after the restart, you can open a support ticket so that we can investigate further.
 
Thank you,
Sam
Konigi's avatar
Konigi
Helpful | Level 6
3 years ago

I'm signing up for the updates regarding this issue, which I am also experiencing.

 

I upgraded from macOS 13.6 to macOS 14.0. The day after, Dropbox re-indexed all my files without noticing, and it took a few hours draining my battery fast. And then, after it seemed to be completed, it's been stuck on "Synchronisation" (in French) for over a week, although it does not seem to be using CPU any longer and I can still add new files which get synced on Dropbox. It nevertheless says "Synchronisation".

 

Dropbox is on version 184.4.6543.

 

I also noticed that I can no longer see the previews (such as image thumbnails) for almost all of my online-only files. I'm not sure it's related, as I think it started to happen before the update.

 

Thank you, looking forward for Apple or Dropbox to fix this 🙂

  • KarenSW's avatar
    KarenSW
    Helpful | Level 6
    3 years ago

    I don't know if this is related because my dropbox is syncing on Sonoma 14 (though rather slow).  But I share CorelDraw files between my mac and my PC using dropbox.  When I save a CorelDraw file on my mac, I have no thumbnail image on the mac, and no preview image either.  When I view those files from dropbox on my PC, I see the thumbnail of the saved Mac file, but not the preview.  If I resave the file on PC, then I can see the preview on PC.  But still no thumbnail OR preview on the Mac. 

     

    So why isn't mac saving the preview for CDR files?  And why don't I have thumbnails on the mac for CDR files (I do for jpg and other files).  All it shows it a blank white paper with the corner folded for the thumbnail.

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