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Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Hi everyone
I quick "successful" update !!
I've followed the procedure https://help.dropbox.com/fr-fr/installs/advanced-reinstall
(thanks OceanSunrise 😉 )
After "complete uninstall and reinstall" :
- first the system created a new Dropbox folder with today's date suffix
- then synchro was KO, indicating that "my folder has been removed ... "
- I've renamed it to "Dropbox" (as it ever was) and retried sync
- It worked .... until it stays stuck on "6 files syncing" for a long time ...
So I've tried another way. I've re-done the complete uninstall and reinstall following the same procedure
Then during the installation setup, i've unchecked all folders, so the application won't begin sync as soon as the installation ends.
Then I updated (from the Dropbox preference menu) to Dropbox for File Provider (suggested by Dropbox).
After upgrading to Dropbox for File Provider -> I've check some folders to sync -> HOURRAYY it works !!
I have now again (...) a working Dropbox application.
Hope i will deserve you all.
I truly appreciate the goodwill of those trying to solve the problem in rather creative ways, with the help of Dropbox itself. But hey, some of us are paying not to have any hassles. How can we ask people to carry out partially complex operations with not insignificant risks?
I'll repeat, we're talking about our documents here. Some people use Dropbox to store their holiday photos, which are undoubtedly precious, but there are also those who keep banking documents and other economically significant items here. What are we even talking about?
I'm expecting a conclusive update that truly and definitively resolves the issue. I don't want to fiddle around with my computer searching for a half-baked solution, as if I were still 13 and a computer-savvy nerd.
And if it's not possible, if you can't do it for any reason, please tell me right away. At least, I'll consider having to switch to the competition. Just be honest about it. It'll make you look better.
Got it, Dropbox?
In my case I resolved without unlink.
First I moved from a folder called "master" to another folder called "master" in another root. But I noted that the first master folder that I deleted via Web, was not removed in my Mac. So I waste a lot of time waiting the sync to terminate. Nothing.
Then I deleted the first folder "master" in my local Mac and all it worked.
I think there is a bug in Dropbox File Provider that is related to Mac File Provider. Dropbox and Apple must solve this bug.
