Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
3 years ago
Solved

The desktop app on my Mac has been stuck indexing files. I can only access some of them.

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Uli_D's avatar
Uli_D
Helpful | Level 5
3 years ago

Please, add a functionality to show the stuck files. When you know what they are, it is simple to move them out and back which resolves the problem. And it occures quite offten.

 

Thanks

OceanSunrise's avatar
OceanSunrise
Collaborator | Level 8
3 years ago

So before I was going to do the steps that Teddy73 outlined which I am grateful for, I tried one thing, I connected my ethernet to my Macbook and the files that were stuck syncing, synced immediately.    This is very awkward, I have two wifis one at office and one at home I use and when I use dropbox with my office and home wifi it is stuck syncing, but when I connect it directly with ethernet it syncs right away.   I have been using dropbox for over 10 years and never had issue with slow stuck syncing over wifi.  Ever since upgrade to Sonoma this has been happening.  I guess if I want to continue using dropbox I will have to connect it to ethernet to update my files every time I use another computer which is silly.    I hope dropbox finds an answer for this.

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