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Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
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I happened to have a 2nd user setup on my Mac and logged into it to do some video editing and when I switch back to my normal account, it started syncing like normal...
1. Log out of current user.
2. Log in as any other user.
3. Log out of 2nd user.
4. Log back into original user.
If you don't have multiple users on your computer you can create one in the settings app.
Just tried ahhyeah's trick. Unfortunately, it didn't work out for me. Perhaps I didn't stay long enough on the 2nd user account (which I simply created for this purpose and it didn't have Dropbox).
I also paused the syncing and started it again, now it shows I have 79 files (for 12 ko) in queue. I have no idea what it is. Could it be 'alias' files? Dropbox was never quite useful for handling those.
Hello,
I recently updated my MacBook Air to the latest MacOS (Sonoma). After this update was completed, I noticed that the Dropbox app would not work at all. It won't sync anything. Will there be a new update for the app for Mac computers? I am currently running version v184.4.6543.Here's what I tried so far:
- Deleted the Dropbox app off of my computer and reinstalled it (no improvement)
- Restarted my Mac SEVERAL times (no improvement)
- Tried signing off of the app and re-signed in (and no improvement)
Any help would be greatly appreciated.
Thank you!- Walter
Dropbox Community Moderator
Hey aaronmgould, sorry to hear about this.
Could you please install the latest stable version of the app from this page and let us know if the issue persists?
If it does, I'd appreciate a screenshot of any errors you might be getting too.
Thanks!
Hello! Thanks so much for your quick reply. Which stable version should I consider downloading? Also, where can I find this?
Thank you again so much! Have a wonderful day!
- Walter
Ah sorry, I forgot to link the page aaronmgould
Here's the page to download the installer:
Let us know of any updates!
