Won't stop indexing on Mac

Hey Durval L, thanks for bring this to our attention. 

Your case sounds a lot like this discussion. Could you have a look there and confirm that you've tried the troubleshooting steps mentioned there?

Thanks so much!

Hi!

Thank you for your message.

Indeed, I've tried all the options mentioned in that post. The version of dropbox is up to date, because I've tried to reinstall it; Full access to disk is granted; antivirus was turned off during some time, but nothing happened. That is, sadly, trouble remains.

Best regards,

Thanks for checking, Aaron!

How about any proxies? Is the app set to "no proxy" in your preferences?

If it is, can you try simply reinstalling it (without uninstalling) through this link and let me know if the issue persists?

Hey Durval L, thanks for the additional info.

Since a few hours have passed, can you check if the issue persists?

And if so, have you also tried restarting your computer, to see if that helps?

Same issue here for over 2 weeks.

Tried all the possible solutions including:

1) reinstall app (updated to dropbox app 185.4.6054)

2) reboot mac

3) turn off antivirus program

please fixed the problem asap.

I RECEIVED A SOLUTION FROM DROBOX THAT WORKED!

To ensure that Dropbox is working correctly, I'd recommend that you rebuild your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings which may have been changed without affecting or removing your files.
 
Please follow these steps to unlink and relink your computer:
 
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.
 
Your account will then take a few moments to re-index your Dropbox folder, and sync any pending changes before returning to normal activity.
 

I did this.  On the first attempt, my 29,000 files were re-synched but stopped at 352 files.  So, I repeated the process.  I signed out then signed back in and ALL THE FILES SYNCHED.  I am back to where I was.

In retrospect, it seems a logical maneuver.  This is what we do when our laptop or program locks up.  Just sign out, give it a moment, then log back in.  Good to know for the next update.

GOOD LUCK!

Hannah, thank you for your message!

I restarted my Mac as you've been requested. Sadly, problem is not solved yet.

Best regards,

FrankieAnn this was a solution that has already been mentioned before, but it wasn't clear whether by doing so, the files that have been added to the Dropbox folders in the meantime, without being synchronized online, would be deleted. Can you shed some light on this?

Thank you.

Hello again fellow sufferers.

It is now over 3 weeks since I started experiencing this "Indexing" problem.

I have tried all of the troubleshooting tips mentioned here. Each multiple times.

I have done 3 clean installs on two different Mac's (M1 & M2) using both Ventura 13.6 and Sonoma 14.0. This is how desperate I have been, to undertake 3 clean installs.

I have been in contact with Dropbox support, where the most insightful advice has been to "log out and log back in" of course that didn't work so after over a week of correspondence apparently an expert will be in contact with me.

This is a dismal situation. 

One question I have is:

• As my status is "Indexing" which it is stuck doing, I see the notice to upgrade to File Provider as DropBox recommends, however, this is not possible as it is still "Indexing".
• Does anyone have a fix to get around this? I am thinking this may be the source of the problem, where Dropbox needs to update to the new File Provider, but can't because it is stuck indexing.

Any thoughts would be appreciated.