Forum Discussion

tiger9time's avatar
tiger9time
New member | Level 2
3 years ago

"Your account can't be updated to the new .. shared workspace" error on desktop app

Hi all,   For 2 weeks now my dropbox desktop application has not been synced with my online dropbox. When I open the application on the desktop it says:   "Your account can't be updated to th...
desktop
dropbox business
Error Messages
sync
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey tiger9time, thanks for bringing this to our attention.

 

Can you please send us the ticket number for your communication with our support team, so we can check it out?

 

Thanks in advance.

  • tiger9time's avatar
    tiger9time
    New member | Level 2
    3 years ago

    Ticket #22862833

  • tiger9time's avatar
    tiger9time
    New member | Level 2
    3 years ago

    Ticket #22862833

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the ticket number, tiger9time.

       

      I passed your comments along to the team working on your case and raised the priority of the ticket, so you'll be getting a reply the soonest possible.

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