Forum Discussion

tiger9time's avatar
tiger9time
New member | Level 2
3 years ago

"Your account can't be updated to the new .. shared workspace" error on desktop app

Hi all,   For 2 weeks now my dropbox desktop application has not been synced with my online dropbox. When I open the application on the desktop it says:   "Your account can't be updated to th...
desktop
dropbox business
Error Messages
sync
windows
TECHNICAL INSIGHT's avatar
TECHNICAL INSIGHT
Explorer | Level 3
3 years ago

After an update on were we've our files stored and share with our users, it stock in "couldn't rename" the Drive that's being used on Dropbox and i cannot sync the account. 

Please advise.

 

Error:

Can't Sync Dropbox Account

Your Account can't be updated to the new X shared workspace. To continue syncing your dropbox account, close the following files or folders:

"X share path"

Details:

Couldn't Rename "X share path"

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey TECHNICAL INSIGHT, thanks for reaching out to our Community.

     

    Can you try to close any files or apps/programs that might be accessing your files?

     

    Then, please end all active processes in Task Manager (Windows) or Activity Monitor (Mac).

     

    As a last step, restart your device, and make sure to quit any applications that launch automatically on startup.

    • TECHNICAL INSIGHT's avatar
      TECHNICAL INSIGHT
      Explorer | Level 3
      3 years ago

      I have a ticket with support, and they already asked me to close everything, restart the system, and try again and nothing has changed. 

      Ticket #22861409: Dropbox Support Chat

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the ticket number, TECHNICAL INSIGHT.

         

        I raised the priority of your ticket as well and passed your comments along.

         

        The agent working on your case will get back to you really soon.

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