Forum Discussion

tiger9time's avatar
tiger9time
New member | Level 2
3 years ago

"Your account can't be updated to the new .. shared workspace" error on desktop app

Hi all,   For 2 weeks now my dropbox desktop application has not been synced with my online dropbox. When I open the application on the desktop it says:   "Your account can't be updated to th...
desktop
dropbox business
Error Messages
sync
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the ticket number, TECHNICAL INSIGHT.

 

I raised the priority of your ticket as well and passed your comments along.

 

The agent working on your case will get back to you really soon.

TECHNICAL INSIGHT's avatar
TECHNICAL INSIGHT
Explorer | Level 3
3 years ago

Thanks @Hannah . since we're getting complaints from users not being able to see their changes.

 

Please let us know if we can push from our end, there a phone number that we can call to speed things up?

 

Much appreciated

  • TECHNICAL INSIGHT's avatar
    TECHNICAL INSIGHT
    Explorer | Level 3
    3 years ago

    Hi Hannah , sorry to bother you again but no luck with support. no anwsers yet. i've rquested phonecall and i've not receive the first one and via email nothing either. could you please help me out on this?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey TECHNICAL INSIGHT, I checked your ticket, and I can see our advanced support replied back to you with some extra steps, but you didn’t respond to their email (which is why the ticket closed automatically after a while). 

       

      Unfortunately, our advanced team can only be reached via email at the time. 

       

      If you check your email address again, including your spam folder, can you find their emails? You should also be able to reply back to them directly, which will open a new ticket automatically.

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