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PapaNinjago's avatar
PapaNinjago
Helpful | Level 5
2 years ago

"Your account stopped syncing during an update" error on desktop app on Windows

I am on Windows 11, latest release and my Dropbox is also stuck on updating. The Dropbox version is the same. I am also receiving an error that I have not received before. I have stopped SnagIt, but in order to stop Windows Explorer, I would have to restart my PC.

 

desktop
sync
windows

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  • jdc_smiley's avatar
    jdc_smiley
    New member | Level 2
    2 years ago

    Hello all,
    I'm having a syncing issue after the recent update.
    I'm getting error message that account stopped syncing due to some files are being used by other applications.     
    No files or applications were open during the update.
    Also, I have restarted the machine a few times now, even with logged off from Dropbox as the notes suggested in case you have this error.
    Obviously I can't rename or delete the folders as step 3 suggesting.
    Any Ideas ?
    Thank you.   

     

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