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Forum Discussion
Zip files will not open... 'invalid'.
Hello!
I'm having a problem with zipped files from Dropbox. Apparently, it's only affecting folders. In a nut shell, I'm operating on a mac. I upload video files, ranging from 1GB-10GB's in size, for my clients to download. I share hundreds of these videos each year. I was with another service but decided to switch to Dropbox recently.
Now, after I upload a video file or two to a folder for one of my clients, once downloaded... by myself or my client... doesn't matter if it's MAC or PC or Safari or Chrome or Firefox, etc., we all get the error message the zipped file can not be opened and is 'incomplete' or 'invalid'.
Now, if I send a download link for an individual file, no problems. Of course, that way, it's not zipped. But if there's multile files, that can be a pain to copy and paste every link for each individual file within any given folder.
I read other threads about this problem and they've been labeled 'solved' after some 'updates' by Dropbox. But this certainly has not been my experience.
This issue virtually renders my whole purpose for using Dropbox counterproductive.
What is the problem with zipped folders?!
Any help would be appreciated.
17 Replies
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- Minato
Dropbox Staff
Thanks for the quick response, Minato! I'll create a ticket now.
Hi Minato,
The ticket # is 7796950.
Thanks again for the prompt response!
Will do... thanks again.
I am having this same issue. I downloaded it to my computer after my client told me what was happening, and it opened fine. The file is large and even zipped it took hours to upload it for me. I need a solution fast, as they need these video files for an event this weekend.
Why does this keep getting 'accepted as a solution'?! There has been no solution to this problem. Reporting a problem to Dropbox by 'creating a ticket', is not a solution. It's asking for help.
Not only that, but I can't find where to fill out a ticket. The problem was never resolved, and I ended up having to pay a courier to run a file on a hard drive to the client. This has not been a very good ROI for me...
Yes, that's not clear at all. Basically, you have to eventually get to the point on the support page where you can send them an email. Sending an email to Dropbox support will create a ticket.
