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Forum Discussion

Chris Lovegrove's avatar
Chris Lovegrove
New member | Level 2
9 months ago

Access Blocked: Dropbox's request does not comply with Google policies.

Hi I am trying to open an Excel workbook via Dropbox on my S24 Ultra so that it will save directly to it. I go through the log in process for Dropbox in Excel and I'm getting a message saying "Ac...
Error Messages
Microsoft
Microsoft Office
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi Chris Lovegrove, welcome to our Community.

Can you walk me through the steps you’re taking to open your Excel files on the new device? Are you opening them via the Dropbox app or from the Microsoft Excel app directly? 

Have you tried reinstalling both apps and/or clearing their cache? Also could you attach a screenshot showing this message you're getting?

Keep me posted, and we'll take it from there!

Chris Lovegrove's avatar
Chris Lovegrove
New member | Level 2
9 months ago

Hi,

 

  1. Open worksheet in Excel
  2. Click 'Open in' and select Excel
  3. App redirects to Excel and I log in via the Dropbox log in page
  4. The attached message is displayed. 

Excel was only installed 24 hours ago so I doubt it is a cache issue there. I have not yet tried clearing the Dropbox cache.

Thanks. 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Chris Lovegrove, are you having an issue with any file, or is this issue only occurring for Excel files?

    Also, do you use the same email address for both Dropbox and Google/Microsoft? 

    I'd love to know your device's OS, and the version of the Dropbox app that you have installed there. If you could try clearing our app's cache, and then let me know if the behavior remains the same, I'd appreciate it.

    • Chris Lovegrove's avatar
      Chris Lovegrove
      New member | Level 2
      9 months ago

      Hi

      Thanks for getting back to me. 

      The issue was only with excel files. That's all I use Dropbox for.

      Dropbox and Google use the same email. My Microsoft 365 is registered with my organisational email. 

      App version is 414.2.2

      OS is Android 14.

      I have cleared the Dropbox and it honestly has resulted in a worst experience. Dropbox will now no longer open as a reader and I have to try and open in Excel. It makes me log in twice, I authenticate both, and I get the same error message. Disappointed.

      Hope that helps let me know if you need anything else. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hey Chris, can you also give this suggestion a go and let me know if it works for you?

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