Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Pbamasa's avatar
Pbamasa
New member | Level 1
11 months ago
Solved

Can’t open a .docx file on the iPad from the Dropbox mobile app

When using my iPad, I used to be able to access Microsoft .doc.x files in my Dropbox folder and choose to open it in Word. Now when I try to do so,  I get a message that says, that it can’t open the ...
iOS
Microsoft Office
Mobile
  • Pbamasa's avatar
    Pbamasa
    11 months ago

    I figured it out. I was a matter of adding Dropbox as a Storage Account to Word in the Word App. Somehow that connection was lost. Thanks for your help and your time. It's working now.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi Pbamasa, thanks for bringing this to our attention.

 

What app is opening when attempting to open the Word file from the Dropbox mobile app?

 

Is it the Word app, or another app? What version of iOS, the Dropbox mobile app, and the Word app are you running on your device?

 

This will help me to assist further!

  • Pbamasa's avatar
    Pbamasa
    New member | Level 1
    11 months ago

    Hi Jay. Thanks for your prompt response. 

    When access the file in Dropbox and click on the "Open in" and choose Microsoft Word, it shows "OneDrive" in the background, and a dialogue box opens that says, "Can't open file - sorry, [filename.docx] is stored in an unsupported server location."

    9th generation iPad. OS version18.1.1 (22B91)

    Dropbox App version 406.2.2

    Microsoft version 2.92.24122016

    I hope this information is helpful



    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      It sounds like the device is trying to open OneDrive instead of the Word app. 

       

      You might need to change this setting in the Word or OneDrive app to ensure that Dropbox opens the Word app to edit the file.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!