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steve t.5's avatar
steve t.5
Collaborator | Level 9
3 months ago
Solved

I can’t open any of my photos on the Dropbox mobile app or Dropbox.com

I can’t open any of my stored photos on Dropbox mobile or Dropbox.com. What’s going on? I use Apple devices. 

File access
Web
  • Hannah's avatar
    Hannah
    3 months ago

    Hey steve t.5 and KLonn, thanks for letting us know.

    We're having some issues with our platforms at the moment.

    Keep an eye on our status page here for any updates and additional info.

    Thanks again.

11 Replies

  • KLonn's avatar
    KLonn
    Helpful | Level 5
    3 months ago

    Same here, this appears to be an issue for all file types across both mobile and desktop platforms. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey steve t.5 and KLonn, thanks for letting us know.

    We're having some issues with our platforms at the moment.

    Keep an eye on our status page here for any updates and additional info.

    Thanks again.

  • Jessica Lu's avatar
    Jessica Lu
    Explorer | Level 4
    3 months ago

    Has Dropbox provided any updates? We’re experiencing the same issues—unable to access any file types, regardless of format or device.

  • Ale vitales's avatar
    Ale vitales
    Explorer | Level 4
    3 months ago

    Same issue here, i am  not able to see my old pictures/videos. Only ones to see are from last week I have pictures since 2010 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi everyone! Can you please clarify if the issue has been resolved for all of you, or if there’s anyone who’s still having trouble accessing the files on their Dropbox account?

  • Denwayz's avatar
    Denwayz
    New member | Level 2
    3 months ago

    This has been going on for a while. The photos are there - they are visible in grid - but if I try to view them, Dropbox stalls on loading all the photos in the folder. If I choose OPEN WITH for any individual photo, Dropbox will load with any of a number of applications offered. But that means i can only view one photo at a time and cannot scroll through all photos in the folder. Viewing any photo individually in this way does not mean that it will be visible in dropbox afterwards.

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