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itsjustme1's avatar
itsjustme1
Helpful | Level 6
5 years ago

Can’t print Word or Excel files from Dropbox.com

I have Dropbox.com set to open office files on the web with office integration. I open my Word document from dropbox.com The file opens in Word (online at the Dropbox.com site) When I choose File, ...
desktop
Microsoft Office
Third Party Integrations
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
If you're not getting a prompt, then there is definitely something on your browser, machine or network preventing it from loading, since I get a prompt on my test devices without having a 365 account. There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.

Could you try using incognito/private browsing mode without any extensions running?
itsjustme1's avatar
itsjustme1
Helpful | Level 6
5 years ago

Doesn't work. I have no programs installed.  Just fresh install of Windows 10

  • itsjustme1's avatar
    itsjustme1
    Helpful | Level 6
    5 years ago

    I have no extensions running either.  Literally, a brand new Windows 10 install with nothing else loaded

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      As this doesn't appear to be Dropbox-related, since this works on our test devices, I'll leave this thread open for other users to suggest other ideas on how to resolve this.
      • itsjustme1's avatar
        itsjustme1
        Helpful | Level 6
        5 years ago

        Tried on a few other computers and same issue

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