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Forum Discussion
erlend w.
3 years agoHelpful | Level 6
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
- 3 years ago
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded.
Regards,
Ben
Nancy
Dropbox Community Moderator
3 years agoHey everyone!
Can you all clarify what's the current OS of your mobile devices, as well as the app version of your Dropbox app there?
Have you also tried to attach Dropbox files to your Gmail via a computer as well, and the same issue occurs?
Ecles
3 years agoExplorer | Level 4
Versão do dropbox: 336.2.2
Versão do android do smartphone: 13.
Como escrevi no comentário inicial, só ocorreu o problema no smartphone. Pelo computador consegui anexar os arquivos antes de enviar o email.
Versão do android do smartphone: 13.
Como escrevi no comentário inicial, só ocorreu o problema no smartphone. Pelo computador consegui anexar os arquivos antes de enviar o email.
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