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Forum Discussion

erlend w.'s avatar
erlend w.
Helpful | Level 6
3 years ago
Solved

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android
Error Messages
Google
Mobile
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey everyone! 

 

Can you all clarify what's the current OS of your mobile devices, as well as the app version of your Dropbox app there? 

 

Have you also tried to attach Dropbox files to your Gmail via a computer as well, and the same issue occurs?

RMadruga's avatar
RMadruga
Helpful | Level 6
3 years ago

Hi Nancy!

 

It works perfectly on my laptop and even with the browser on my phone. It's some problem between Dropbox app and Gmail app but only one way. 

 

If I enter the Dropbox app and share a file using Gmail, there is no problem. Basically I can not write or reply an e-mail and attach a file from Dropbox, but I can from my phone storage, google drive, Box drive, etc...

 

Android 13 (ONE UI 5.1) Galaxy A53 5G

  • DrVJMJ's avatar
    DrVJMJ
    Collaborator | Level 9
    3 years ago

    Exactly!  I can attach documents when I start from the Dropbox app, but when I start with the Gmail app on my Android they will not attach.

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