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erlend w.'s avatar
erlend w.
Helpful | Level 6
3 years ago
Solved

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android
Error Messages
Google
Mobile
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

1709549's avatar
1709549
Explorer | Level 4
3 years ago
Please help me
VickiBurbank's avatar
VickiBurbank
Helpful | Level 6
3 years ago

I'm not very techie so don't know the OS on my phone or the dropbox app version.  I have tried attaching files from my laptop and they will only allow me to attached a link, versus attaching the file.  I don't know if both of these changes happened at the same time or not but might get that is that case.

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