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'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
Anything?
Got this answer:
Richard, Jul 24, 2023, 3:56 AM PDT:
Hi Rita!
Thank you for the confirmation! Just to inform you that the issue appears to be exclusive to Android Devices, However, because the Outlook app is working, I suspect this might be a Google issue rather than Dropbox, however, I am more than happy to bring this to the attention of Android Developers and seek clarification on the issue if that is something you wish to proceed with?
Best
Richard
The Dropbox Team
Thank you for the confirmation! Just to inform you that the issue appears to be exclusive to Android Devices, However, because the Outlook app is working, I suspect this might be a Google issue rather than Dropbox, however, I am more than happy to bring this to the attention of Android Developers and seek clarification on the issue if that is something you wish to proceed with?
Best
Richard
The Dropbox Team
- A lot of community members would like to see a SOLUTION to this attachment problem.
- Sam DBX
Community Manager
Hi all,
Just to let you know that our team is looking into this, and we'll update you as soon as we have news.
Thanks for your patience!
Thank you. I am working around it at this point but really hoping for a better solution.
Amen and amen!!!!!
- I went back and forth with Google for a month. They have determined that the issue is a Dropbox issue. Has a fix been found or is there at least one on the horizon?
- Yes, read back. Someone posted a work around which is not so bad, but poor Dropbox have not been able to resolve this within hours.
- Do you mean using Outlook instead of the Gmail app or switching to Google Drive?
Hi Richard, your reply to Rita above was in July. It's now mid-November and at least for me the problem continues. Is there any answer to this? I've used Dropbox for over 10 years with tens of thousands of files and have always been able to attach them from the Gmail app to my mail. As I'm sure you know it works fine if you start from Dropbox and choose share. This problem occurred in the spring, then magically disappeared, and now has reappeared. I get the feeling it's related to the latest version of the Android OS but I don't know. Surely in the 6 months that have transpired Dropbox has figured this out?
- Maybe a plot from Google to make Dropbox clients switch to Google drive? Dropbox customers need solutions please!
