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'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
Got this answer:
Richard, Jul 24, 2023, 3:56 AM PDT:
Hi Rita!
Thank you for the confirmation! Just to inform you that the issue appears to be exclusive to Android Devices, However, because the Outlook app is working, I suspect this might be a Google issue rather than Dropbox, however, I am more than happy to bring this to the attention of Android Developers and seek clarification on the issue if that is something you wish to proceed with?
Best
Richard
The Dropbox Team
Thank you for the confirmation! Just to inform you that the issue appears to be exclusive to Android Devices, However, because the Outlook app is working, I suspect this might be a Google issue rather than Dropbox, however, I am more than happy to bring this to the attention of Android Developers and seek clarification on the issue if that is something you wish to proceed with?
Best
Richard
The Dropbox Team
A lot of community members would like to see a SOLUTION to this attachment problem.
- Sam DBX
Community Manager
Hi all,
Just to let you know that our team is looking into this, and we'll update you as soon as we have news.
Thanks for your patience!
Thank you. I am working around it at this point but really hoping for a better solution.
- Hello everyone,
I have the same issue can't attach any files from Dropbox to my Gmail on android phone it's just happened few days ago.
This issue is still occurring - is there a solution yet?
Running Android 12 on Galaxy S23 Ultra - have reinstalled Gmail, Dropbox, Chrome, etc. Cleared all caches, data, etc. Nothing works.
Can attach any file from any other storage location, just not dropbox.
Very frustrating.
- Read back through the replies. A work around has been posted a number of times.
Hi Sam! In July you said your team was looking into it and would let us know. Is there any answer? For me this problem occurred in the spring, then magically disappeared in the summer, and now has reappeared in the last 2 months. What's going on!
Amen and amen!!!!!
