Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
erlend w.
3 years agoHelpful | Level 6
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
- 3 years ago
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded.
Regards,
Ben
erlend w.
3 years agoHelpful | Level 6
A lot of community members would like to see a SOLUTION to this attachment problem.
Sam DBX
Community Manager
3 years agoHi all,
Just to let you know that our team is looking into this, and we'll update you as soon as we have news.
Thanks for your patience!
- VickiBurbank3 years agoHelpful | Level 6
Thank you. I am working around it at this point but really hoping for a better solution.
- Ash31853 years agoHelpful | Level 6Hello everyone,
I have the same issue can't attach any files from Dropbox to my Gmail on android phone it's just happened few days ago.- Ash31853 years agoHelpful | Level 6Was trying to rest install what ever I can do . Nothing is working.
All other files can be added to Gmail but Dropbox is not allowing.
- Tmdale8083 years agoHelpful | Level 6
This issue is still occurring - is there a solution yet?
Running Android 12 on Galaxy S23 Ultra - have reinstalled Gmail, Dropbox, Chrome, etc. Cleared all caches, data, etc. Nothing works.
Can attach any file from any other storage location, just not dropbox.
Very frustrating.
- Stevensimpson3 years agoHelpful | Level 7Read back through the replies. A work around has been posted a number of times.
- Tmdale8083 years agoHelpful | Level 6Thanks - I did that, and it does work... just wish the regular attachment method would function! Lol
- DrVJMJ3 years agoCollaborator | Level 9
Hi Sam! In July you said your team was looking into it and would let us know. Is there any answer? For me this problem occurred in the spring, then magically disappeared in the summer, and now has reappeared in the last 2 months. What's going on!
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!