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Forum Discussion
erlend w.
3 years agoHelpful | Level 6
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
- 3 years ago
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded.
Regards,
Ben
LarryMore
3 years agoHelpful | Level 6
I have an only slightly annoying workaround here:
When i go to attach a file, it takes me to the connected Dropbox, there is a square of little arrows on the right. When i click a file name, it starts to attach, but then i get the "can't attach" message. Same problem everyone is having, which started for me maybe 2 weeks ago.
If i click on the top-left hamburger instead of the desired file, i go back to the "open from" menu. Dropbox is a choice. If i click on the left side of the choice, it takes me back to the previous Dropbox. **But if i click on the RIGHT side, ** after the small vertical bar, on the little box with the arrow in it, it takes me to a different Dropbox menu, where i can SELECT the file i want by clicking a BOX next to the filename, then click the check mark at the top after the selection. The program says "downloading" (not to the download folder, but i don't know where) and attaches the file to the email. Send and done.
I'm sure the file gets downloaded somewhere, so that this solution is the same as first downloading the file and then second attaching it to the email, but it automatically attaches, i don't have to search or open another directory.... so this is good enough for me.
When i go to attach a file, it takes me to the connected Dropbox, there is a square of little arrows on the right. When i click a file name, it starts to attach, but then i get the "can't attach" message. Same problem everyone is having, which started for me maybe 2 weeks ago.
If i click on the top-left hamburger instead of the desired file, i go back to the "open from" menu. Dropbox is a choice. If i click on the left side of the choice, it takes me back to the previous Dropbox. **But if i click on the RIGHT side, ** after the small vertical bar, on the little box with the arrow in it, it takes me to a different Dropbox menu, where i can SELECT the file i want by clicking a BOX next to the filename, then click the check mark at the top after the selection. The program says "downloading" (not to the download folder, but i don't know where) and attaches the file to the email. Send and done.
I'm sure the file gets downloaded somewhere, so that this solution is the same as first downloading the file and then second attaching it to the email, but it automatically attaches, i don't have to search or open another directory.... so this is good enough for me.
VickiBurbank
3 years agoHelpful | Level 6
Thanks Larry!!!!! I'll do this until they fix the problem
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