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Forum Discussion

erlend w.'s avatar
erlend w.
Helpful | Level 6
3 years ago
Solved

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android
Error Messages
Google
Mobile
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

RMadruga's avatar
RMadruga
Helpful | Level 6
3 years ago

Got this answer:

 

Richard, Jul 24, 2023, 3:56 AM PDT:

Hi Rita!
 
Thank you for the confirmation! Just to inform you that the issue appears to be exclusive to Android Devices, However, because the Outlook app is working, I suspect this might be a Google issue rather than Dropbox, however, I am more than happy to bring this to the attention of Android Developers and seek clarification on the issue if that is something you wish to proceed with?
 
Best
Richard
The Dropbox Team
KathyMc4's avatar
KathyMc4
Helpful | Level 5
3 years ago
I went back and forth with Google for a month. They have determined that the issue is a Dropbox issue. Has a fix been found or is there at least one on the horizon?
  • Stevensimpson's avatar
    Stevensimpson
    Helpful | Level 7
    3 years ago
    Yes, read back. Someone posted a work around which is not so bad, but poor Dropbox have not been able to resolve this within hours.
    • KathyMc4's avatar
      KathyMc4
      Helpful | Level 5
      3 years ago
      Do you mean using Outlook instead of the Gmail app or switching to Google Drive?
      • Stevensimpson's avatar
        Stevensimpson
        Helpful | Level 7
        3 years ago
        I don't use outlook, so within Gmail I click attachments and go to Dropbox, before I clicked on Dropbox and scrolled to the file but now when I click attach and scroll to dropbox instead of clicking the word Dropbox, there are 3 dots or arrows to the right of the word Dropbox, I click that and then go to the file I want to attach and it attaches. Hope that makes sense

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