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Forum Discussion
erlend w.
3 years agoHelpful | Level 6
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
- 3 years ago
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded.
Regards,
Ben
KathyMc4
3 years agoHelpful | Level 5
I went back and forth with Google for a month. They have determined that the issue is a Dropbox issue. Has a fix been found or is there at least one on the horizon?
Stevensimpson
3 years agoHelpful | Level 7
Yes, read back. Someone posted a work around which is not so bad, but poor Dropbox have not been able to resolve this within hours.
- KathyMc43 years agoHelpful | Level 5Do you mean using Outlook instead of the Gmail app or switching to Google Drive?
- Stevensimpson3 years agoHelpful | Level 7I don't use outlook, so within Gmail I click attachments and go to Dropbox, before I clicked on Dropbox and scrolled to the file but now when I click attach and scroll to dropbox instead of clicking the word Dropbox, there are 3 dots or arrows to the right of the word Dropbox, I click that and then go to the file I want to attach and it attaches. Hope that makes sense
- Stevensimpson3 years agoHelpful | Level 7Sorry, it was a single little arrow pointing right next to the Dropbox logo
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