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erlend w.'s avatar
erlend w.
Helpful | Level 6
3 years ago
Solved

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android
Error Messages
Google
Mobile
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

RMadruga's avatar
RMadruga
Helpful | Level 6
3 years ago

Got this answer:

 

Richard, Jul 24, 2023, 3:56 AM PDT:

Hi Rita!
 
Thank you for the confirmation! Just to inform you that the issue appears to be exclusive to Android Devices, However, because the Outlook app is working, I suspect this might be a Google issue rather than Dropbox, however, I am more than happy to bring this to the attention of Android Developers and seek clarification on the issue if that is something you wish to proceed with?
 
Best
Richard
The Dropbox Team
DrVJMJ's avatar
DrVJMJ
Collaborator | Level 9
3 years ago

Hi Richard, your reply to Rita above was in July. It's now mid-November and at least for me the problem continues. Is there any answer to this? I've used Dropbox for over 10 years with tens of thousands of files and have always been able to attach them from the Gmail app to my mail. As I'm sure you know it works fine if you start from Dropbox and choose share. This problem occurred in the spring, then magically disappeared, and now has reappeared. I get the feeling it's related to the latest version of the Android OS but I don't know. Surely in the 6 months that have transpired Dropbox has figured this out?

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