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Forum Discussion
erlend w.
3 years agoHelpful | Level 6
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
- 3 years ago
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded.
Regards,
Ben
Spcookie
3 years agoExplorer | Level 4
What arrow, I don't have an arrow, this problem persists.
Uwt
3 years agoHelpful | Level 6
When you go to attach go to the root folder list of: gallery, onedrive, dropbox, google drive, etc.
To the right of each is an arrow. Click that instead of the word dropbox. I have a Samsung phone.
To the right of each is an arrow. Click that instead of the word dropbox. I have a Samsung phone.
- Spcookie3 years agoExplorer | Level 4Take a snapshot please. I don't have any arrows
- Uwt3 years agoHelpful | Level 6I can't get a screenshot to paste here, but if you look at all the responses in the original thread, one of them had instructions with screenshots.
- DrVJMJ2 years agoCollaborator | Level 9I didn't think I had any arrows either.... but if you look carefully at the list of sources from which you can attach under the hamburger menu you will see a very small box with an arrow pointing to the right on the right side of each of the items listed. If you tap that little button it will allow you to attach normally from Dropbox.
- DAVEN L.2 years agoHelpful | Level 7Yes, found it and finally solved my issue
- DrVJMJ2 years agoCollaborator | Level 9Glad to hear it Davin! This was very frustrating to me for several weeks!
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