Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

erlend w.'s avatar
erlend w.
Helpful | Level 6
3 years ago
Solved

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android
Error Messages
Google
Mobile
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
3 years ago

Hi Everybody,

 

I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

 

As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

 

Regards,

Ben

Tmdale808's avatar
Tmdale808
Helpful | Level 6
3 years ago

Thanks, Ben -

Does this mean the Dropbox Engineering team is not working on a way to bring the original functionality back at a later date?

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Tmdale808,

     

    No, given that this is a result of the change to the Android OS itself, restoring the original attachment functionality is not something we're looking into. As I understand it, Storage Access Framework forces the change in the attachment flow so that users can attach from multiple document sources rather than allowing individual apps to live in the "Add Attachment" menu.

     

    Regards,

    Ben

     

     

    • LukeF's avatar
      LukeF
      Helpful | Level 6
      3 years ago
      Hi Ben...

      This issue is not linked to the legacy Add file from Dropbox option... it is a real issue with trying to attach a file with the current process flow within the Gmail Mobile App.

      I have been unable to attach files to Gmail for several months now - including by selecting the file from the burger / file system approach...

      Is this issue being worked on as it is only when attaching from Dropbox that the issue occurs - I can easily attach from OneDrive and G Drive, and from the device storage also so it's 100% a Dropbox fault.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!