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'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , with the same dropbox and google account, on an other android phone (android 11 )or an android tablet, there is no problem. Both phones have the same app version of gmail
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
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Hi Ben,
This is affecting lots of people. Whatever you can do the escalate this with the DB engineering team would be greatly appreciated. Attaching files via my phone is vital for my work. If I can't do that I need to leave Dropbox and find a new cloud provider. Thanks, Adam
- Good Morning, it is December and this is still an issue for me on my Pixel 6 Pro. I have cleared cash, reinstalled programs etc. after doing all this the file attached for a split second and then it disappeared and the normal message appeared saying can't connect file. Need this fixed ASAP.
Using the Gmail app on Android, I can only attach Media...the usual apps to attach are not even options.
- This is also not working. When I try to use this method and choose dropbox and then the file, I get an error message stating that 'unable to attach'
- I have to download the file to my device and then I am able to attach the files.
- *As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded.* Yes, I do this but get the message "couldn't upload file". This sucks! A feature not a bug then, eh?
- Maybe a plot from Google to make Dropbox clients switch to Google drive? Dropbox customers need solutions please!
Yessss! This works! *Paperwork meaning paperclip* Thank you!
- From the Dropbox support team -see below. It really does work. It's a matter of getting used to it.
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I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded.
Regards, - Attaching from the Hamburger icon is the way that it has been for a very long time.
That way no longer works in the Gmail App for Android users on Pixel phones.
