Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

Lilah's avatar
Lilah
Explorer | Level 3
2 years ago

Can't import folder contents from Google Drive

The Add from Google Drive feature no longer allows me to select a folder for import, and Dropbox cannot find any files in my Google Drive folders. I get this message.

 

 

This feature was working great until a few days ago. Suggestions? Thanks!

 

2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for posting on our Community, Lilah

     

    I’m afraid it’s no longer possible to import whole folders from Google Drive with this function (as also described here). 

     

    Regarding your individual files though, did you also test this via another browser, and you’re still unable to upload them to Dropbox this way?

     

    Let me know.

  • Lilah's avatar
    Lilah
    Explorer | Level 3
    2 years ago

    Thanks, Nancy. Too bad that folder uploads aren't possible anymore.

     

    I can upload individual files. The issue is that I can't select groups of files to upload by navigating to folders in Google Drive. Whenever I try, I get the message that are "no items in this folder," even though there are. Other subfolders appear, but files don't.

     

    Thanks!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!