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cclaunch's avatar
cclaunch
Helpful | Level 5
8 years ago

Can't log into app with Google

I'm attempting to get my dropbox desktop app set up on a Windows 10 machine.  When I click the Sign in with Google button it opens my browser (Chrome 58.0.3029.110) which takes me to a page that says "Sign in with Google, You're about to sign in to the Dropbox desktop app with your Google account.  Would you like to continue?" I then click the Continue signing in with Google button.  This pops up a new window with the Google account chooser, which I click my account on.  After clicking my account, both that pop up window and the original Chrome window close, and I receive my text message for two factor authentication.  Nothing else happens and I'm left at the dropbox app sign on I originally clicked.  I have seen other suggestions to remove the app, remove the hidden folders (which were never created on my machine because I never got signed in), and reinstall the app.  I've done this twice now with no changes.  Please let me know what I can do to get logged in.  Thanks.

  • cclaunch's avatar
    cclaunch
    Helpful | Level 5
    I'll also add that the same computer has no issues logging in with Google to the dropbox website with the same Chrome browser.
    • Janiceee's avatar
      Janiceee
      New member | Level 2

      yess, the EXACT same thing happens. but it somehow works on google

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    You should still be able to log in with the email address and password for your account.
    • cclaunch's avatar
      cclaunch
      Helpful | Level 5

      That worked, thanks!  At the same time, I'll wait to mark this as solved and see if the dropbox folks have noticed any issue with doing the regular google authentication.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff

        Hey cclaunch

        Thanks for notifying us, glad to hear that this has now been resolved for you! 

        Just following-up, since this issue hasn't been reported by other users, though I'll sure keep an eye for any incidents, much appreciated! 

        If there's anything else I could do for you, please let me know in your reply.

        Kind regards,
        JaneA

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