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Forum Discussion
cclaunch
8 years agoHelpful | Level 5
Can't log into app with Google
I'm attempting to get my dropbox desktop app set up on a Windows 10 machine. When I click the Sign in with Google button it opens my browser (Chrome 58.0.3029.110) which takes me to a page that says "Sign in with Google, You're about to sign in to the Dropbox desktop app with your Google account. Would you like to continue?" I then click the Continue signing in with Google button. This pops up a new window with the Google account chooser, which I click my account on. After clicking my account, both that pop up window and the original Chrome window close, and I receive my text message for two factor authentication. Nothing else happens and I'm left at the dropbox app sign on I originally clicked. I have seen other suggestions to remove the app, remove the hidden folders (which were never created on my machine because I never got signed in), and reinstall the app. I've done this twice now with no changes. Please let me know what I can do to get logged in. Thanks.
- cclaunchHelpful | Level 5I'll also add that the same computer has no issues logging in with Google to the dropbox website with the same Chrome browser.
- JaniceeeNew member | Level 2
yess, the EXACT same thing happens. but it somehow works on google
- Rich
Super User II
You should still be able to log in with the email address and password for your account.- cclaunchHelpful | Level 5
That worked, thanks! At the same time, I'll wait to mark this as solved and see if the dropbox folks have noticed any issue with doing the regular google authentication.
- Jane
Dropbox Staff
Hey cclaunch,
Thanks for notifying us, glad to hear that this has now been resolved for you!
Just following-up, since this issue hasn't been reported by other users, though I'll sure keep an eye for any incidents, much appreciated!
If there's anything else I could do for you, please let me know in your reply.
Kind regards,JaneA
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