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Forum Discussion
Can't log into app with Google
I'm attempting to get my dropbox desktop app set up on a Windows 10 machine. When I click the Sign in with Google button it opens my browser (Chrome 58.0.3029.110) which takes me to a page that says "Sign in with Google, You're about to sign in to the Dropbox desktop app with your Google account. Would you like to continue?" I then click the Continue signing in with Google button. This pops up a new window with the Google account chooser, which I click my account on. After clicking my account, both that pop up window and the original Chrome window close, and I receive my text message for two factor authentication. Nothing else happens and I'm left at the dropbox app sign on I originally clicked. I have seen other suggestions to remove the app, remove the hidden folders (which were never created on my machine because I never got signed in), and reinstall the app. I've done this twice now with no changes. Please let me know what I can do to get logged in. Thanks.
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- I'll also add that the same computer has no issues logging in with Google to the dropbox website with the same Chrome browser.
- Rich
Super User II
You should still be able to log in with the email address and password for your account. That worked, thanks! At the same time, I'll wait to mark this as solved and see if the dropbox folks have noticed any issue with doing the regular google authentication.
- Jane
Dropbox Staff
Hey
Just following-up, since this issue hasn't been reported by other users, though I'll sure keep an eye for any incidents, much appreciated!
If there's anything else I could do for you, please let me know in your reply.
- Rich's answer did help me log in, however not "with google" as I was asking in the suggestion. I definitely appreciate his answer helping me get logged in (which is why I gave him Kudos). However, these are two separate methods of logging in and this could be a real issue either with the Dropbox Windows application or some configuration the user needs to do in order to successfully login with Google authentication. Please don't accept answers as solutions in my thread for me.
I have this exact issue a couple of years later, so something is up.
- Rich
TomasForsman wrote:
I have this exact issue a couple of years later, so something is up.
Nothing is up. The feature works just fine (I just tested it successfully). If you're unable to sign-in with Google, you'll want to open a ticket with Support as it may be something specific to your account or your system. A first step would be to clear your browser's cache/browsing history and try again, or try another browser.
- You tested it and it worked so everything is fine? Not quite sure if that is part of testing best practises.
I'm not in the habit of reporting issues without trying to solve it. This shouldn't be an issue and it isn't with any other service I log in to with google, so something is up.
But glad it works for you. - Jane
yess, the EXACT same thing happens. but it somehow works on google
