Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

JLowder's avatar
JLowder
Helpful | Level 6
6 years ago
Solved

Can't login to Google from Dropbox (desktop)

When I try to open a Word file housed on Dropbox using Google Docs, using the Open drop down menu at the upper right, I am directed to the Sign In To Continue screen for Google, but when I hit the Si...
desktop
Google
Microsoft Office
Third Party Integrations
  • Fiona's avatar
    Fiona
    6 years ago

    Thanks for reporting this issue JLowder! 

    Please post a screenshot of the freezing screen, for me to understand exactly where the problem is. 

    Let's troubleshoot some more on your browser. :gear:

    1. Try following the same steps in an incognito window/private browsing mode. Firefox incognito. :sunglasses: 
    2. Clear your browser's cache. 
    3. Restore your browser to its default settings and disable any browser plugins.
    4. Try another browser to see if you get the same behavior. 

    Keep me posted!

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

I see. :slight_frown:

Please let me know if you have restored the browser to it's default settings as well. 

desRC's avatar
desRC
New member | Level 2
6 years ago

I am also having this problem. Have tried different browsers and resetting browser settings. Window 10/Chrome

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey desRC, thanks for taking the time to fix this; let’s see what we can do here. 
     
    I’m wondering if you’ve confirmed all the details listed by the OP on their first message. Are you seeing the same thing happening for all Word files or only some? 
     
    To use Dropbox for G Suite, the email you use for your Google account must match the email you use for your Dropbox account, so it would be great if we started from there. 
     
    Give me a nudge when you’re ready to continue looking into that!
    • JLowder's avatar
      JLowder
      Helpful | Level 6
      6 years ago

      For the Firefiox issue I was having, the solution seems to be disabling Privacy Badger on Dropbox. That is allowing me to get past the Sign In screen to Google Docs.

      Thanks for all the help!

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Thanks for looping back with this update JLowder! 😊
         
        Now that you know where you can find us, feel free to drop us a line on the Community in the future for any similar questions. Happy holidays! ❄️
         
         
        [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!