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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there!
Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tells me to save a copy, when trying to do that I get the same error message.
Up until the day before yesterday everything worked like a charm. I haven't knowingly changed anything about my smartphone's configuration, no new apps etc.
Had anyone ever experienced this issue?
Any ideas on how to solve it?
Thank you!
Andy
139 Replies
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- I use the word app to create the document. you can't create a document with Dropbox. you can only store them there and open them for editing into word.
- Android 13 and up todate vers app.
- Hannah
Dropbox Community Moderator
Hey @dluptonmd , you should be able to create a Word file directly through the Dropbox app, by tapping on the (+) button, can you try it that way and let us know if it works?
- I don't see that option. I can create a text fie but that's not what I want to do. I want to create a word document per the other 2000 I have saved to drop box and as I have been doing for 10 years until 2 days ago.
- How do I send a screenshot? Anyway, I'm not interested under any circumstances in using Dropbox to create documents. Maybe temporarily as a workaround, but only that.Also please see the thread. This only happens with word docs I create and save to drop box, not docs I create and save to my phone docs or to one drive
- Megan
Hi dluptonmd , you should be able to attach your screenshot back to me, by using the camera-like icon and attaching it to your next response.
If I were you, I'd try to uninstall both Word, and Dropbox and then re-install them. Can you give this one a go, and let me know if you get the same results?
- I've uninstalled and reinstalled per thread. I still don't see a camera icon. Exactly where is it?
