Forum Discussion

Stewart TAS's avatar
Stewart TAS
Explorer | Level 3
2 years ago

Dropbox and opening files in Word Office 365 - I get a white box and no ability to authorise

So this is driving me crazy 🙂   Running Ipads using JamF and Securly.   Just recently some users not all are unable to open Word / Exel etc documents from dropbox ipad application (latest ve...
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Microsoft Office
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Third Party Integrations
Clive Beardmore's avatar
Clive Beardmore
New member | Level 2
2 years ago

Thanks Hannah, however I think I have found the issue after reading some threads.  I have Word, Excel, PowerPoint, Outlook, all as separate apps, but only today (after months of this issue) was prompted to download the Office 365 App (which I did not know existed).  Did not have to log in as the iPad already recognised the login.  I can once again use the “Open In” button and it actually works.

I’ll be back to the community after further testing.

Thank you

Clive

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sounds good, Clive, and thanks for the update!

 

If any issues come up, let us know. 

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